It is good to hear recently that Estate Agents have finally been pushed off the top spot of ‘most hated’ and ‘least trusted’ profession’ replaced by politicians, not so good! But let’s stick with Estate Agents for now.
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I am a pioneer of the methodologies and outstanding results of user experience to improve every day people’s experience online but in this article I want to just turn over a few stones as it were and see what we find.
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