Delivery & Returns
Thank you for shopping at Studio byAbi, below is all you need to know about delivery, returns and refunds but if you cannot find what you need please contact me via studio@byabi.co.ukk
DESPATCH & DELIVERY TIMES
Standard orders
If in stock I despatch orders either same day or next day by first class. If not in stock they may take 2 days longer.
Delivery times from order:
Delivery of small and medium prints is 2-3 days and cost £4.95
Delivery of large prints is 4-5 days and costs £11.95
Delivery of framed or stretched canvas items is 5-10 days and costs £15.95
EXPRESS ORDERS
If you are in a hurry please contact me via studio@byabi.co.uk and I can let you know the options for next day or express delivery options.
Bespoke Orders
Bespoke orders I will give you the delivery time prior to your purchase, this is based on size and finish.
Commissions
Commissions involve lots of communication between us, I provide a quotation with estimated delivery times and costs depending on the type of project.
returns & refunds
DAMAGED ON ARRIVAL
If the artwork is damaged in transit please take pictures of the damage and email to me via studio@byabi.co.uk straight away, and I will replace or we will discuss the best course of action depending on damage.
other
I take pride in making my clients happy with my art so am very happy to have a discussion about something you have purchase, it is always best to have a chat first.
If you have initial concerns or hesitations I can arrange for a sample to be sent to you depending on artwork, but usually ranging from £5-£15, please contact me via studio@byabi.co.uk.
However if you feel you have been miss sold please return the artwork to me within 7 days in the same state and packaging it arrived in and I shall refund or exchange once received and quality checked (please note I do not refund postage to or from you, sorry).
Please note I CANNOT accept returns or refund bespoke orders, commissions or sale pieces.
Any more questions, just ask studio@byabi.co.uk.
Business Address: Studio byAbi, Ashe Green Lodge, Ivy Lodge Road, Campsea Ashe, Suffolk IP13 0QB, UK